Advanced Data Entry

 

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FAQ’s


Q:      How long will it take to turn-around my project?

A:      We need samples of the source data and approximate number of records to determine turn-around time.

 

Q:      What is the average turn-around time for ongoing production work?

A:      We need samples of the source data and approximate number of records to determine turn-around time for a particular project.  However, we are processing client data to provide same day service, 48 hours, weekly, etc.  The service levels are determined by customer requirements.

 

Q:      Do you guarantee your work?

A:      Through extensive use of validation tables, sight checks, and key verification we achieve a very high level of accuracy.  During our 20 years in this business we have never had to re-key data because of poor quality.  We believe in doing it right the first time through.

 

Q:      How often can you output client data?

A:      Depending upon the project, it can be as frequently as daily, weekly, monthly or just once at project close.  Options are specific to each customer’s needs.

 

Q:      Can you provide a cost quote?

A:      We need samples of the source data and approximate quantity to determine price.

 

Q:      What is an “ASCII file” or a “text file”?

A:      An ASCII file is one that can be opened and read by simple editing programs such as MS WordPad, MS Notepad.

 

Q:      What are your hours of operation?

A:      Business Office Hours: Monday through Friday, 9:00am to 5:00pm

          Operating Hours:  Up to 7 days / 2 shifts

 

Q:      Do you send data entry personnel to customer sites? 

A:      Doing all data entry at our facilities helps us to ensure data integrity, efficiency, proper workflow processes, and the use of our customized data systems lowers costs.  However, we have experience with large scale projects where the source documents have mission critical significance to client organizations and we are capable of configuring solutions to meet all of our customer requirements.

 

Q:      Do you use Cottage/Home workers?

A:      Only when a client requests slow turn-around and the lowest possible cost.

 

Q:      Do you bill by the record or by the hour?

A:      Client billing can be based on any number of methods including but not limited to:

·          Piece rate

·          Character count

·          Project

·          Hourly


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